ORDERING.
You can E-mail or Fax your order.  (E-mail is preferred). 
Please include your full contact and delivery details.
Once we receive your order,  A Tax Invoice can be provided, displaying our bank account details for Direct Deposit Payment (EFT).
Alternatively a link can be provided upon request for online secure server credit card ordering. (Australian & New Zealand clients only)

PAYMENT TERMS & METHODS.
Our terms are strictly payment before delivery.
All orders will require payment in advance of production. (Payment with Order)
For Australian and New Zealand orders we accept:
Direct Deposit (EFT),
Cash,
Cheque,
Master Card,
Visa Card,
and
American Express.
We don’t charge any credit card surcharges.

For international orders we currently accept Direct Deposit (EFT) payments ONLY..

DELIVERY.
We ship orders Australia wide via:-

Australia Post:
Regular mail, and Express Post.

Couriers Please
Road Freight. Price varies depending on location and weight.
Suitable for cartons up to 40 Kg. Multiple Cartons are OK

For International orders up to au$2000.00 we normally ship via
Australia Post: Express Post International. (very good rates, and fairly quick)

If preferred, especially for orders over au$2000.00 we can use
DHL, or
Fedex.
Both are a little more expensive, however generally quicker and with better tracking.

For Bulk export orders we also have a freight forwarder who can arrange delivery for you anywhere in the world.

GST (Goods and Services Tax)
The prices we list do not include GST.
For Australian clients please remember to add 10% GST.
GST also applies to delivery charges
GST is not applicable for export orders.

LEAD TIME.
If cords are in stock they will usually be dispatched by the next business day
Provided payment has been received in full

If cords are made to order (most cords are made to order): provided we have a suitable cable available, I would typically say to allow between 1 and 2 weeks for manufacture, Often sooner, but sometimes later, depending on workload.

Unfortunately an exact date cannot be given in advance.
This is because the cords are manufactured in batches.
Specifically we need to run up enough cords at a certain temperature / time configuration before we begin the cycle. Different cords require different processing.

Rest assured, we always process all orders as soon as possible.

You will also need to allow for transportation time.

If your requirement is Urgent we may be able to rush through your order sooner.
Urgent order fee apply. Typically $100 flat fee for up to 10 cords.

All Lead time is dependent on the raw cable stock being available at the time of processing.
If the cable is not in stock, and especially for cords that require custom cable to be ordered, longer lead time is to be expected.

SPECIFICATIONS.
All dimensions and specifications are approximate and nominal only, and subject to change without notice.
This web-site does not constitute advice or recommendations.
Clients are advised to ensure products are suitable for the intended application.

VALIDITY.
All prices are listed as a guide only, and subject to change without notice.
All quotations are valid for a maximum of 7 days only.

CANCELLATIONS & RETURNS.
For all made to order cords, once placed orders are unable to be canceled, unless agreed to in writing by PROCONNECT PTY LTD.
Order cancellation fees may apply.
All specially manufactured cords are NON-Returnable, and NON-Refundable.


I would recommend placing your order as soon as possible to avoid delays.

Thank you again for the opportunity to supply you with your cords.

If you have any queries or would like to discuss this further I would welcome your e-mail.

I look forward to your order.

Best Regards
Paul Scott
PROCONNECT PTY LYD
Formerly Premium Productions Pty Ltd
www.PROCONNECT.com.au www.CurlyCords.com.au